Talk to the shop, not a call centre
Order support, warranty claims, build advice and bulk pricing are all handled by the same team in Madurai. Call during shop hours for the quickest answer, or write in and get a reply within one working day.
Ways to reach us
Start with the shortcut
Four things people write in about most often, and the fastest route to each.
Where is my order?
Track a dispatched order with the order ID from your confirmation.
Track orderWarranty or service
Dead-on-arrival units, service drop-offs and brand warranty claims.
Raise a claimBusiness purchase
Quantity pricing, formal quotations and GST invoicing for organisations.
Request a quoteWhich build should I buy?
Tell us the budget and what the machine has to run. We will spec it.
Ask a questionSend us a message
Fill this in and your email app opens with the details ready to send to [email protected].
Visit the counter
Before you write in
What is the fastest way to reach you?
Call +91 96298 00891. For anything needing a record, such as a quote, an invoice or a warranty claim, email [email protected] so the thread stays traceable.
Can you confirm stock before I come to the shop?
Yes. Call with the model name and we will check the shelf before you travel. Popular items can also be held for the day.
Do you give written quotations for offices and institutions?
Yes. Send the models and quantities to [email protected] and you will get a formal quotation suitable for purchase approvals and tenders.
Where do I track an order I have already placed?
Use the track page with the order ID from your confirmation. If tracking has not moved in 48 hours, call or email and we will chase the courier.
My item arrived damaged or faulty. What now?
Report it within 48 hours of delivery with photos of the packaging and the unit. Dead-on-arrival items are replaced, subject to the brand's inspection.
Can I order over the phone instead of online?
Yes. Call the shop and we will confirm the price, take the order and share payment details. The GST invoice is raised the same way as an online order.
Buying for an office or an institution?
Send the models and quantities. You get slab pricing and a GST quote in writing.